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RETURN / EXCHANGE PROCEDURE - ITALY
If for any reason the customer is not satisfied with his purchase, the items can be returned within 14 days from the date of receipt of the goods.
Return Instructions:
- Returned items must not show any signs of use.
- Before making the return, the customer must be authorized by Pokemaoke.
- To request authorization to return, the customer must send an email to ecommerce@pokemaoke.com indicating the order number and the items to be returned.
- In the confirmation of return from Pokemaoke sent by email, the customer will receive the instructions for the return. Except for particular exceptions, Pokemaoke will send its own courier to the address established with the Customer for the collection of the returned goods. The courier will apply an adhesive label on the package that the customer will deliver. The Customer must prepare the returned goods inside the original Pokemaoke box and close the latter in order to avoid loss and / or damage.
- The costs for Returns (from Italy) are borne by Pokemaoke for items not on sale or in the Outlet category.
- Refunds will be processed as soon as the procedures for receiving, verifying and accepting the goods are completed. Refunds will be made with the same payment method used by the Customer during the purchase within 14 days of receipt of the goods. The shipping costs paid by the Customer in the online purchase will not be refunded.
- In the event that the Customer receives defective goods, or that Pokemaoke shipments errors occur, it is required to follow the same procedure indicated above. Pokemaoke reserves the right to request photographic material before authorizing the return for defective goods.
- Shipments not authorized by Pokemaoke, or which have imperfections and / or deficiencies inside the package, will not be accepted and will be sent back to the Customer's address indicated during the purchase.
Exchange Instructions:
- Exchange items must not show any signs of use.
- Before making the Exchange, the Customer must be authorized by Pokemaoke.
- The costs for Returns (from Italy) are borne by Pokemaoke only for the first change (from the second onwards, the shipping costs will be borne by the Customer) and in any case only for items that are not on sale or in the Outlet category.
- To request the authorization for the Change (size change, size change or item change), the Customer must send an email to ecommerce@pokemaoke.com indicating the order number, the items to be changed and the items with which they would like to carry out the Exchange.
- In the confirmation of Exchange by Pokemaoke sent by email, the Customer will receive the instructions for the exchange.
- If the customer has to pay a difference, the balance must be paid by bank transfer or by credit card with the link sent by Pokemaoke.
- If the exchange rate is at par, no difference amount must be paid.
- Except for particular exceptions, Pokemaoke will send its own courier to the address established with the customer for the collection of the goods subject to exchange. The courier will apply an adhesive label on the package that the customer will deliver. The Customer must prepare the returned goods inside the original Pokemaoke box and close the latter in order to avoid loss and / or damage.
- Pokemaoke will notify the Customer if the delivery of the goods in exchange will take place at the same time as the withdrawal of the goods to be returned (EXCHANGE service) or if at a later time.
- In the event that the Customer receives defective goods, or that Pokemaoke shipments errors occur, it is required to follow the same procedure indicated above. Pokemaoke reserves the right to request photographic material before authorizing the return for defective goods.
- Shipments not authorized by Pokemaoke, or which have imperfections and / or deficiencies inside the package, will not be accepted and will be sent back to the Customer's address indicated during the purchase by applying a charge equal to 10% of the value of the returned goods. .
POKEMAOKE, SYMBOL OF RESEARCH AND REFINEMENT.
Our creations communicate the mood, thoughts and emotions of the women who wear them.
They are like the perfume put on before leaving the house, that extra touch that remains imprinted in the mind and leaves its mark dominating us totally .
"Wonderfully feminine... Elegance... Originality... Glamour... Art...."
SONIA MAFFIOLETTI
"The shoes arrived today, beautiful, very refined and well made, I will certainly make a great impression ...
I recommend it for people like me who love details..."
GABRIELLA SCOMMEGNA
Handcrafted design, Made in Italy.
You are not wearing a shoe, but an idea.
Pokemaoke was created to lead women into a world where dreaming is always possible, where shoes are the tool that allows us to run with fantasy and imagination.
Flowers are our greatest source of inspiration, like their perfume, they remain imprinted in people's minds.
We have decided to produce everything in Italy, placing a focus on the craftsmanship that makes our country great and that has always characterized us.
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